Crisis support
As well as providing advice and assistance with the everyday issues of school-based apprenticeships and traineeships (SATs), the Department of Education and Training (DET) recognises the need to support apprentices, trainees, employers and training organisations when more serious concerns arise.
Some of the issues facing school-based apprentices and trainees that may require assistance include:
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communication problems
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workplace mediation
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negotiation and conflict resolution
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emotional and mental health issues
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personal issues
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absenteeism and behavioural issues.
If an issue has the potential to impact on the school-based apprentice's or trainee's training contract, please phone Apprenticeships Info on 1800 210 210 for further assistance.
Where an issue requires specialist attention, the department will refer the apprentice or trainee to an appropriate community-based or government agency for further assistance.
To learn more, read the information sheet on assistance and support for apprentices and trainees.