Reviews, complaints and appeals
If you disagree with a decision made by the department on any apprenticeship or traineeship matter, you can:
- request a review of the decision by your local Training Queensland office
- refer the mater to the Training Ombudsman
- lodge an appeal with the Queensland Industrial Relations Commission.
Local office review
If you believe that the department did not know, or did not fully consider, all information relating to a decision regarding an apprenticeship or traineeship, you can request a review by your local office of the department in writing.
In your application for a review, you should state why you believe the decision should be reconsidered and include any relevant information.
Training Ombudsman
The Training Ombudsman provides free, impartial advice to apprentices, trainees and their employers. It is an independent office for resolving complaints dealing in matters such as:
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training delivered to apprentices and trainees under the training contract
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adequacy of facilities, range of work and supervision provided by employers
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circumstances in which training contracts were signed, amended or cancelled
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failure of apprentices and trainees to make reasonable progress under their training plans
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decisions or actions affecting apprenticeships and traineeships.
The Training Ombudsman cannot deal with a matter if it is before the Queensland Industrial Relations Commission.
More information is available from the Training Ombudsman's website.
Queensland Industrial Relations Commission
You may lodge an appeal with the Queensland Industrial Relations Commission (QIRC) if you disagree with a decision such as:
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a refusal to register a training contract
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an amendment or assignment of a registered training contract
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an order for discipline
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cancellation of a training contract
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cancellation of the registration of a training contract
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cancellation of a completion certificate
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extension of the nominal term of a registered training contract.
For assistance, contact the QIRC on (07) 3227 8060 or read more on the Appeals against a decision information sheet.